Evening Front Host- Red Deer

Purpose: 
To provide support to Family Services staff through a variety of administrative and daily House tasks.  

Duties & Responsibilities :
-Provides friendly first point of contact for the House and greets families, visitors, volunteers, staff, and donors  
-Answers the phone and responds to frequent questions and/or connects caller to the appropriate staff member 
-Supports Family Services in checking families in & out, providing tours, and supporting other stakeholders signing in 
-Handles occasional monetary transactions 
-Greets donors, records donation information, and provides introductory stewardships 
-Supports Program Supervisor through stewarding Helping Hands and Home for Dinner groups when required 

Time Requirements: 
-Shifts are scheduled in 4-hour blocks, seven days a week 
- 5pm-9pm 
-Volunteers will schedule themselves for shifts through Volunteer Hub 
-A minimum of 1 shift per week for 1 year is required 

Skills & Qualifications: 
-Friendly, professional, flexible, and responsible 
-Ability to understand a variety of people and respond to their individual needs 
-Ability to work well under pressure and adapt in a constantly evolving environment 
-Excellent interpersonal and communication skills 
-Ability to maintain confidentiality 
-Strong administration/reception skills, including accuracy and attention to detail, phone, and computer skills 
-Ability to multi-task and comfortable seeking out staff support when needed 
-Must be 18 years of age and older 
-Previous experience working with databases considered an asset  

Challenges of Position: 
-Requires flexibility and adaptability depending on needs of the House 
-Shift business may change depending on the needs of the House and families 
-Due to the nature of family stays, no one is permitted in the House while sick or have family members who have a contagious illness 
-Maintaining a professional and personal balance 
-Working closely with families in an emotionally challenging environment 

Success Measures: 
-Families report that they have an overall feeling of support and compassion while staying at the House 
-All House visitors are supported and dealt with in a friendly, compassionate, and supportive manner 
-Accurate and timely information is reported to Family Services 
-Demands on House staff are reduced 

Volunteer will work with: 
Children, families, volunteers, staff, sponsors, and the public 

 Orientation & Training:

-House orientation to review RMHCA (Ronald McDonald House Charities® Alberta) policies, protocols, general information, and purpose and mandate of the organization 
-2-3 Shadow shifts to go over program and provide role specific training 
House tour 

Ongoing training will be provided as needed 

Screening: 
-Application 
-Interview 
-Police Record Check with Vulnerable Sector Screening 
-Reference Checks 

 
Reports to: 

Family Services Lead

Location: 

Ronald McDonald House Charities© Alberta 


Closing Date 

Until Filled