Intake Coordinator

The Intake Coordinator is responsible for gathering all of the necessary information needed to ensure that our moves are as safe and smooth as possible. This involves answering emails and phone calls, and collecting information from referral agencies and clients using provided templates and forms. 
This is a fully remote position, with occasional meetings (in-person and/or virtual calls). A minimum 4-6 month commitment is strongly preferred.

Responsibilities and Accountabilities:
- Availability for 1 shift per week with (2- 4 hours)
**Please note: work is not necessarily continuous, but rather the volunteer is expected to check messages/emails and respond to them as well as log the information - a minimum of 3 separate times throughout the day 
- MUST have access to a computer
- Follow the processes and procedures detailed in the Intake Coordination Manual 
- Capture all relevant information from the Referral Agency through the Intake Form and email correspondence and record it in the Intake Log 
- Using the safety details provided by the Referral Agency, categorize the risk level of the move
- Determine the approximate size of the move given the list of items to be moved
- Be available to respond to any questions and address any changes or updates to specific moves from the Referral Agency
- Attend regular check-in meetings with the Operations Manager
- Highly recommended to sign up as a Mover/ Driver for at least 1 move

Skills and Qualifications:
- Reliable access to wifi, email, and phone
- Comfort in using technology such as Google Drive, Zoom, etc.
- Strong verbal and written communication skills
- Comfort corresponding over email and talking on the phone with referral agencies and clients
- Strong ability to work independently and as part of a team.
- Ability to remain calm during potentially stressful situations
- Patience, empathy, and active listening skills
- Attention to detail, strong organizational skills, and reliable work habits
- Ability to maintain confidentiality and be trauma-informed 
- Demonstrate strong knowledge and understanding of Shelter Movers’ policies and procedures.
- A passion for Shelter Movers’ mission of supporting individuals and families experiencing violence and abuse.
- Awareness of appropriate boundaries, compassion fatigue, and self-care.
- Experience working with individuals from diverse backgrounds
- No previous education required.
- A long-term interest in the Gender-Based Violence (GBV) sector is an asset.
- Experience in social services and the Gender-Based Violence (GBV) sector is an asset.

This is an unpaid volunteer position

Equal Opportunity Statement:

Shelter Movers is an equal volunteer opportunity charity. We welcome applicants from all backgrounds without regard to age, color, race, sex, religion or belief, national or ethnic origin, sexual orientation, gender identity or expression, marital status, family or parental status, genetic characteristics, physical or mental disability. 

We provide employment accommodation in accordance with provincial legislation. To request reasonable accommodation, contact nationalvolunteerservices@sheltermovers.com