Move Coordinator

The Organization
Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in collaboration with community partners, our volunteer teams contribute over 31,000 hours to support people transitioning to lives free of violence and abuse.

The Role
The Move Coordinator is an integral part of the Operations team, planning and coordinating all details of a move as well as providing on-call support on the day of a move. This role is completely remote. The Move Coordinator corresponds with the client (typically over the phone), ensures volunteer teams are prepared, and that the move goes smoothly, including responding to and problem-solving unforeseen challenges on the day of the move. Move Coordination Supervisor(s) and the Operations Manager will provide ongoing support to Move Coordinators throughout the coordination process.

Responsibilities and Accountabilities
-Reach out to the client over the phone within 24 hours of being assigned the move to confirm all details, explain next steps and address any questions/concerns from the client
-Communicate with the Move Coordination Supervisor(s) to recruit an appropriate team of volunteers
-Coordinate move logistics, including (but not limited to) vehicle reservations, storage arrangements, and scheduling of private security or police
-Complete a customized itinerary for the move (using a provided template)
-Be “on call” (reachable by phone) throughout the duration of the move to support the Lead Mover with any unexpected challenges.
-Report back to the Move Coordination Supervisor(s) after each move to debrief
-Use patience, empathy, and active listening skills in all interactions with clients and volunteers
-Have regular check-in meetings with the Operations Manager
-Follow the processes and procedures detailed in the Move Coordination Manual 
-Highly recommended to sign up as a Mover/Driver for a least 1 move

Skills and Qualifications
Reliable access to wifi, email, phone and a computer
Comfort in using technology such as Google Drive, Zoom, etc.
Strong verbal and written communication skills
Comfort talking on the phone with clients and volunteers
Strong ability to work independently and as part of a team.
Ability to remain calm during potentially stressful situations
Patience, empathy, and active listening skills
Attention to detail, strong organizational skills, and reliable work habits
Ability to demonstrate strong problem-solving and decision-making skills; Flexible and able to adapt to change
Ability to maintain confidentiality and be trauma-informed 
Demonstrate strong knowledge and understanding of Shelter Movers’ policies and procedures.
A passion for Shelter Movers’ mission of supporting individuals and families experiencing violence and abuse.
Awareness of appropriate boundaries, compassion fatigue, and self-care.
Experience working with individuals from diverse backgrounds
No previous education required.
Experience or strong interest in social services and the Gender-Based Violence (GBV) sector is an asset.
Project management, event planning, and/or customer service experience is an asset