Requirements:
Also required for this position: Signed Volunteer Agreement and Confidentiality Agreement Recent Police Information Check Helpline Training (provided by WILDNorth) Comfortable talking on the phone Ability to ask questions to staff should you not know the answer to provide to a caller Enjoy learning new information

Wildlife Helpline Advisor

Edmonton, AB [map]
6 hours / monthly
6 months
Position: Wildlife Helpline Advisor  

Time Period: Ongoing, minimum commitment of 6 months 

Hours: 8 hours (two 4-hour shifts) a month 

Start Date: March 2025 with mandatory training on February 23, 2025 

WILDNorth is seeking enthusiastic people who love wildlife, the outdoors, and have a strong desire to learn and work well in a team environment. WILDNorth is a non-partisan, charitable organization that provides compassionate care for injured and orphaned wildlife and educates the public on the importance of wildlife in our community. We provide a high standard of care to a wide variety of native and migratory species. Approximately 80% of our patients are wild birds (waterfowl, birds of prey, songbirds) and 20% small mammals (squirrels, porcupines, fox). 

Duties: 

Working under the supervision of the Helpline Manager, volunteers will assist with the following: 

Check our Wildlife Helpline voicemail and respond to calls 

Answer questions about WILDNorth, our facilities, and   injured or orphaned wildlife 

Advise callers on the best course of action given their scenario 

Dispatch WILDRescuers and Wildlife Transportation Volunteers 

Remain in close contact with WILDNorth staff while on shift 

Complete other administrative or light cleaning duties as needed 

Volunteers are required to follow all WILDNorth policy, procedures and protocols. Volunteers will also interact and work with other facility volunteers, summer students and casual relief staff.
Why should you volunteer for this opportunity?
Species identification experience 

Wildlife management and conflict resolution experience 

Further your career or educational goals 

Orientation and training provided 

Learning job skills and teamwork 

Mentorship and friendships with like-minded people
Requirements:
Also required for this position: Signed Volunteer Agreement and Confidentiality Agreement Recent Police Information Check Helpline Training (provided by WILDNorth) Comfortable talking on the phone Ability to ask questions to staff should you not know the answer to provide to a caller Enjoy learning new information