Activities involved
IT Support
Skills required
Requirements:
- Resume
Also required for this position: You’ll be treated like a partner. Our board works collaboratively. We share ideas openly. We ask thoughtful questions. We support each other. We care about impact, but we also care about how we work together.
If helping a growing charity become financially strong — without losing its heart — feels meaningful to you, we’d love to start a conversation.
- Work remotely
- Flexible in schedule
DIRECTOR, IT, CRMs & SYSTEMS
Ongoing
About Us
The Volunteer Well is a Canadian non-profit dedicated to fostering a more inclusive, compassionate society by directly connecting volunteers ("givers") with individuals in need ("receivers"). Through an innovative direct-source volunteering model, we empower individuals, strengthen families, and unite communities, particularly those facing systemic barriers, including women, seniors, new immigrants, low-income individuals, and marginalized groups.
Our mission is carried out through Generosity Hub (currently managed via Facebook Private Group Marketplace), impactful, inclusive programs and events, partnerships with businesses and philanthropists, and advocacy for generosity as a force for social change. By breaking down traditional barriers to support and promoting a culture of giving and receiving, we envision a world where kindness, justice, and human connection thrive.
What will you be Doing?
Join a dedicated team focused on building stronger, more connected communities
Develop meaningful relationships with people who share similar values
Make a positive impact while supporting those in need
Contribute to a mission that promotes inclusion, compassion, and community support
Provide strategic and hands-on leadership for all digital systems and IT infrastructure
Oversee and manage CRM platforms and related technology tools
Develop and implement technology solutions to improve efficiency
Streamline operations through system integration and automation
Enhance volunteer and client engagement using digital tools
Support organizational growth through strong technology planning and execution.
This is a volunteer leadership role and Board position responsible for guiding technology strategy and supporting systems across the organization.
Key Responsibilities:
CRM and Systems Development
Lead the implementation and management of the CRM system (GoHighLevel – GHL)
Build and manage funnels, workflows, and automation processes
Develop sales funnels to generate and track leads effectively
Maintain data accuracy, security, and compliance with Canadian privacy regulations
Volunteer & Customer Engagement Systems
Design and implement the organization’s Volunteer Management System
Create clear and user-friendly processes for onboarding, tracking, and engagement
Provide training and documentation to support staff and volunteers
IT Infrastructure & Administration
Oversee and maintain the organization’s overall IT infrastructure
Manage and integrate technology platforms and accounts
Administer Google Workspace (email, drives, permissions)
Provide technical support and improve system processes
Digital Marketing Support
Oversee Google Ads management and ensure compliance with Google Ad Grants requirements
Manage Generosity Hub as a primary digital engagement platform
Work closely with the Communications/Marketing team to align campaigns with organizational goals
Governance & Collaboration
Serve as an active volunteer member of the Board of Directors
Ensure technology systems align with the organization’s mission and compliance requirements
Support and guide team members in utilizing organizational systems effectively
What We’re Looking For:
Senior expertise in IT systems, CRM (GoHighLevel or similar), and digital infrastructure
Strong knowledge of Google Workspace and Google Ads/Grants
Experience in process design, data management, and optimization
Strategic thinker with governance/advisory skills
Commitment to diversity, equity, and inclusion
The role is a 3-year renewable board term requiring about 4–5 hours per week. You will attend key virtual meetings and provide strategic guidance. The position focuses on shaping strategy and supporting organizational goals.
Lived Experience & Diversity Statement
The Volunteer Well is committed to equity, diversity, and inclusion. We encourage applications from Indigenous, Black, racialized, and 2SLGBTQ+ communities, women, newcomers, persons with disabilities, low-income families, and other equity-deserving groups. Lived experience is valued and considered where applicable to the role.
Application Process:
Please send the following to HR@volunteer-well.org:
1. A brief statement of interest explaining how your experience aligns with the role.
2. A resume highlighting relevant experience in IT systems, CRM management, digital infrastructure, or nonprofit leadership.
Additional Details & Skills Required
Lived experience and Diversity Statement The Volunteer Well is committed to equity, diversity, and inclusion. We encourage applications from Indigenous, Black, racialized, and 2SLGBTQ+ communities, women, newcomers, persons with disabilities, low-income families, and other equity-deserving groups. We recognize that lived experience is a valuable asset and will be considered where applicable to the role.
Certification or Education Required
What We’re Looking For ● Experience in nonprofit development, securing grants, major gifts, and corporate partnerships. ● Ability to craft long-term fundraising plans. ● Deep familiarity with Canadian charitable fundraising regulations and best-practice governance. ● Comfortable advising across teams and committees, aligning fundraising with communications, programs, and finance. ● Skilled at designing KPIs, dashboards, and reporting frameworks to measure impact and inform decisions.
Why should you volunteer for this opportunity?
What You’ll Grow & Gain: After 6 months in this role, you’ll feel more confident: ● Deepen your governance and board-level leadership experience. ● See your advice directly shape an organization’s growth. Your Professional Development & Experience: ● You’ll make a tangible difference. ● Hands-on experience. ● Professional references. You’ll also be part of a board that cares deeply about inclusion, human connection, and doing things thoughtfully — not performatively.
Activities involved
IT Support
Skills required
Requirements:
- Resume
Also required for this position: You’ll be treated like a partner. Our board works collaboratively. We share ideas openly. We ask thoughtful questions. We support each other. We care about impact, but we also care about how we work together.
If helping a growing charity become financially strong — without losing its heart — feels meaningful to you, we’d love to start a conversation.
- Remote or online
- Flexible in schedule