Community Delivery Client Caller

Help us to confirm food orders for those clients who are unable to attend our KSM Food Market in person.   Phone clients weekly on Mondays  to obtain their food preferences.   ***This role is specifically targeted to a Russian or Ukrainian speaking volunteer***

Shifts are weekly on Mondays, and timing is flexible during business hours.  The first couple of shifts will take place at KSM.   

Responsibilities:

On a weekly basis, attend KSM and call approximately 30 delivery clients to confirm their food needs for the week.
Take note of any special requests and pass these on to the Choose Fresh Coordinator.
Enter client needs into KSM's excel tracker.
Communicate updates to clients as needed regarding changes to programming and reminders.
Exercise patience and creativity when understanding the needs of clients who speak English as a second language.
Practice good judgement and interact with clients in a positive manner.
Advise KSM staff of any clients who may be candidates for our Friendly Phone Calling program (individuals who show interest in chatting outside of their food requirements).
Requirements:

Must be 18+.
Clean and clear Vulnerable Sector Check (VSC).
Ability to deal with vulnerable persons appropriately, previous experience is an asset.
Must be reliable and committed to making calls at the same times each week as clients count on these interactions.
Have a desire to care for people in the community in a meaningful way.
Respect for client confidentiality.
Ability to speak Russian or Arabic is an asset.

Minimum 6 months; Must be on time and committed to making regular calls at specified times each week.