Discord Technical Support

IterateUX Foundation is an inclusive community- based non profit organization that support User Experience designers such as students and professionals worldwide in their career path. We leverage hard and soft skills in the design field through world- class hands- on learning programs that promote critical thinking, collaboration and enhance creativity.

Iterate UX Foundation is driven by designers for designers. We offer a flexible platform to learn UX research, UX and UI design skills, user- centred skills, but also leadership, collaboration, and presentation skills.

About the role:

- We are looking for a Discord tech support who has previous experience in managing and working with Bots, permissions, roles, etc.
- Provide help support to users who are struggling while interacting with Discord.

Required Skills: 

- 2+ years of experience in managing multiple Discord communities on tech support
- Strong knowledge of Discord and willingness to experiment with new features to help grow the IterateUX community.
- Strong knowledge of managing bots, especially with mee6 bot, managing roles, permissions, bot commands, account settings, channels, and new features
- Good understanding of Discord analytics to identify areas of improvement for growing the community
- Strong communication skills in presenting new updates of Discord, teaching new Discord features, and providing tech support to users
- Good team collaboration skills especially, when it comes to training and 
  implementing new Discord features

Nice to Have:

- UI/UX Design background on improving the interface of Discord
- Conducting Discord training workshops

Requirement:
- Minimum of 3 months commitment
- Commit 8-10 hours per week
- Preferably Located in North America or as close to the PST time zone as possible (Canada or USA).


if you are interested in, please send your resume to hr@iterateux.com (please, indicating the website where you found this job posting)