Onboarding Coordinator

The Organization
Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence.

Volunteering at Shelter Movers means contributing to a mission that will make a meaningful impact on families experiencing abuse and supporting survivors as they transition to a life free of violence. It also means playing a role in ending gender-based violence. We are growing and looking to add caring, compassionate, and dependable people to our team.

The Role

As an Onboarding Coordinator you will ensure that both Shelter Movers organizational needs and individual volunteers’ needs are met as part of a positive, sustainable relationship. Contributing to our long-term strategy, and being the public’s first point of contact with Shelter Movers, the Onboarding Coordinator will execute the onboarding process for new volunteer applicants. 

Impact
You will support new volunteer applicants in having a positive experience navigating the onboarding process
You will be the first voice and point of contact for new volunteer applicants
By screening applicants to ensure they are a good fit for the organization and the role you will contribute to a positive volunteer culture

Responsibilities and Accountabilities
Respond to initial inquiries from community members that wish to volunteer
Correspond with volunteer applicants on behalf of Shelter Movers through email and by phone
Conduct phone interviews with new volunteer applicants and assess suitability of applicants to volunteer with Shelter Movers
Gain familiarity with our volunteer management platform (Volunteer Hub), develop skills to check data integrity and generate reports 
Support volunteer orientations from an administrative capacity
Assist volunteer applicants in the onboarding process while maintaining accurate and up to date information on Volunteer Hub and other relevant databases 
Identify volunteer-related issues and report back to the Volunteer Services Manager
Participate in regular check-ins with the Volunteer Services Manager


Skills and Qualifications
Reliable work habits
Strong organizational skills
Interest and comfort working in a virtual environment
Comfortable navigating new technologies
Ability to work independently and as part of a team
Strong verbal and written communication skills.
Excellent interpersonal skills, including managing conflict.
Tact, discretion, high maturity level and good judgment.
Ability to protect client and volunteer confidentiality
Awareness of appropriate boundaries, compassion fatigue, and self-care 
Patience, empathy, emotional intelligence, active listening skills, and ability to handle difficult conversations
Experience working with individuals from diverse backgrounds
Strong interest in the Gender Based Violence (GBV) sector
Ability to maintain a voice that is supportive, approachable, anti-racist, anti-oppressive, and inclusive in all areas of communication

Role Details
Approximately 4 hours/week ongoing
This is an unpaid volunteer position

To Apply
Email your resume and interest to Volunteer.calgary@sheltermovers.com 

Note that the successful candidate will be subject to completion of a criminal background check.

Equal Opportunity Statement
Shelter Movers is an equal volunteer opportunity charity. We welcome applicants from all backgrounds without regard to age, color, race, sex, religion or belief, national or ethnic origin, sexual orientation, gender identity or expression, marital status, family or parental status, genetic characteristics, physical or mental disability. 
We provide employment accommodation in accordance with provincial legislation. To request reasonable accommodation, contact nationalvolunteerservices@sheltermovers.com.