Client Copilot Volunteer

********If you are interested, please apply through this link: https://app.betterimpact.com/PublicOrganization/585cea8a-0d86-43c2-a277-1f878970d5b6/1

Client Copilots work one-on-one with individuals to help connect them with mental health services. Our Client Copilots do not provide counselling; they serve as a partner for clients by researching available resources, providing support during the booking process, and following up with clients to determine whether a provider is a good fit. Client Copilots manage relationships with the support of MHC’s Leadership, Digital Communications, and Database teams, with all client meetings taking place digitally to limit risk. 

Please note: This is a popular position. We encourage you to apply to this position along with another role you might be interested in given that we recruit for this position from our existing volunteers first. 

Time commitment: 2-4 hours per week for a minimum 1-year term (with the opportunity to increase volunteer hours as agreed upon by the volunteer and MHC)
Technology required: Computer, high-speed internet, telephone


Responsibilities:
Assist individuals by helping them locate mental health resources; a Team Lead will be available to provide support.
Support individuals before and after a mental health resource is accessed.
Complete ongoing mandatory training as assigned.
Contribute to quarterly themed projects that involve the collaboration of Client Copilot, Database, and Social Media Teams.