Volunteers Reception Member

***If interested, please apply using this link: https://momentumcounselling.org/volunteer-application/

As a Volunteer Reception Member, you will be the first point of contact for clients, creating a welcoming and safe environment for everyone who visits Momentum Counselling. This role is vital in ensuring the smooth operation of our clinic and the delivery of a professional, client-centered experience.

Time Commitment: Minimum 3-4 hours per week


Key Responsibilities:

Answer and respond to client inquiries via phone, email, and in person, providing accurate information about services and support options.
Schedule, reschedule, and confirm client appointments using the Jane platform.
Check clients in for their appointments promptly and professionally
Help ensure the cleanliness and organization of reception and common areas (e.g., tidying up waiting areas, refilling coffee/tea stations, etc.).
Maintain accurate client records and confidentiality according to clinic policies.
Assist with administrative projects or tasks as requested by the Client Care Coordinator.